Safety and Travel Advisory

1. Official Government Advisories

Before travelling, check current travel advisories from Ukrainian state authorities, including the Ministry of Foreign Affairs of Ukraine and the State Emergency Service of Ukraine. Advisories can change without notice; review them before departure and during your trip.

2. Information We Provide

Under the Law of Ukraine "On Tourism" No. 3174-IX of 10.12.2023, we disclose the tour operator, the full programme, the total price and the terms of service before you confirm a booking. Please read them carefully.

3. Cancellation and Refunds

Per the Law of Ukraine "On Consumer Protection" No. 3153-IX of 10.06.2022 and the Law of Ukraine "On Tourism" No. 3174-IX of 10.12.2023, we provide clear cancellation conditions and refund rules for tours and overnight stays in your booking confirmation.

4. Consumer Rights and Disputes

You may contact us directly or apply to the State Service of Ukraine on Food Safety and Consumer Protection, as provided by the Law of Ukraine "On Consumer Protection" No. 3153-IX of 10.06.2022.

5. Personal Data and Cookies

Personal data shared via this site, including cookies, is processed with your consent unless another legal basis applies, under the Law of Ukraine "On Personal Data Protection" No. 2297-VI of 01.06.2010. See our Privacy Policy for details and withdrawal of consent.

6. Legal Information

phelosia.com is a private entrepreneur (PE) in Ukraine, EDRPOU 67157289. Address: Business Center Horizon, 12 Khreshchatyk Street, Kyiv, 01001, Ukraine. Email: info@phelosia.com. Phone: +380 678 057 2212. Managing Director: Elena Dubois.

We comply with the Law of Ukraine "On Electronic Commerce" No. 675-VIII of 03.09.2015 by providing our full name, location, registration number and contact details on this website.